Frequently asked questions
1. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit & Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Apple Pay
- Google Pay
- Shopify Payments
You can choose your preferred payment method at checkout.
2. How do I place an order?
Placing an order is simple! Just follow these steps:
- Browse our store and find the products you want.
- Add your items to the shopping cart.
- Proceed to checkout and enter your shipping and payment information.
- Review your order and click "Complete Order" to finalize your purchase.
You’ll receive an order confirmation email once your order is placed successfully.
3. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account and viewing the Order History section.
4. What is your return/exchange policy?
We want you to be fully satisfied with your purchase. If you're not happy with your item, we offer a 30-day return/exchange policy. To return an item:
- The product must be in its original, unused condition.
- Return shipping is the customer's responsibility (unless the product is defective or damaged).
Please contact our customer support team at [email@store.com] to initiate a return.
5. Do you offer free shipping?
Yes! We offer free standard shipping on all orders, we try to save our customers money as much as we can.
6. How long will it take to receive my order?
Shipping times vary depending on your location. Here are our typical delivery times:
- Standard Shipping: 12– 22 business days
International shipping may take longer depending on customs.
7. Can I change or cancel my order after it's been placed?
We process orders quickly, so changes or cancellations must be made within 24 hours of placing your order. Please contact our support team immediately if you need to modify or cancel your order.
8. Do you ship internationally?
Yes, we ship worldwide! We offer free shipping on all orders. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
9. How do I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at:
- Email: [Go to contact us and send us an email]
- Live Chat: Available on our website during business hours.
10. Are your products guaranteed?
Yes, we stand behind the quality of our products. If your product is defective or arrives damaged, please contact us within 3 days for a full refund or exchange. We want to ensure that you're completely satisfied with your purchase.
11. What happens if my order is lost or damaged?
In the rare case that your order is lost or damaged during shipping, please contact our support team immediately. We'll work with the shipping carrier to resolve the issue and offer a replacement or refund if necessary.
12. Can I track my order with just my email address?
Yes, you can track your order using the tracking number provided in your shipping confirmation email. If you have trouble finding the email or tracking details, feel free to contact us, and we’ll be happy to help.
13. Do you offer personalized products?
Currently, we do not offer product personalization. However, we’re working on expanding our product offerings in the future, so please check back for updates!
14. What should I do if I received the wrong item?
We apologize for any mistakes! If you received the wrong item, please contact our customer support team immediately with your order number, and we’ll assist you in getting the correct product.